At jll5, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have as a jll5 player under Philippine law. We encourage you to read this document carefully before registering or using any jll5 service.
This Privacy Policy ("Policy") describes how jll5 ("jll5," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the jll5 platform at https://jll5.app and all associated services, games, and features (collectively, the "Platform").
This Policy applies to all personal data processed by jll5 in connection with your use of the Platform, regardless of whether you access it via desktop, mobile browser, or any other device. It should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
By registering a jll5 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jll5 acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors.
jll5 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related inquiries, requests, or complaints:
All data privacy requests, including requests to access, correct, or delete your personal data, should be directed to the DPO using the contact details above.
When you register a jll5 account or complete our Know Your Customer (KYC) verification process, we collect the following personal identification data:
To process deposits and withdrawals, jll5 collects the following financial information:
jll5 records data related to your gaming activity on the Platform, including:
When you access the Platform, we automatically collect certain technical data, including:
If you contact jll5 Customer Support, we retain records of your communications, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
jll5 collects personal data through the following channels:
jll5 does not purchase personal data from data brokers or marketing list providers. All personal data we hold about you was either provided directly by you or collected through your use of the Platform.
jll5 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your jll5 account, verifying your identity, and managing your account settings and preferences. |
| KYC & Age Verification | Verifying that you are 21 years of age or older and that your identity matches the information provided at registration, as required by Philippine gaming regulations. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card; detecting and preventing fraudulent transactions. |
| Game Delivery | Providing access to casino games, sports betting markets, and other Platform features; recording game outcomes and account balances. |
| Regulatory Compliance | Complying with Philippine AML obligations, PAGCOR regulatory requirements, and other applicable laws, including reporting obligations to the AMLC. |
| Responsible Gaming | Monitoring gaming activity to identify signs of problem gambling; administering self-exclusion, deposit limits, and other responsible gaming tools. |
| Customer Support | Responding to your inquiries, resolving disputes, and improving our support services based on interaction history. |
| Marketing & Promotions | Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. |
| Platform Improvement | Analyzing usage patterns and technical data to improve Platform performance, user experience, and security. |
| Fraud Prevention | Detecting and preventing account fraud, bonus abuse, money laundering, and other prohibited conduct. |
Under the Data Privacy Act of 2012, jll5 processes your personal data on the following legal bases:
jll5 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers are contractually bound to process your data only on jll5's instructions and in accordance with applicable data protection law. Categories of service providers include:
jll5 is required by Philippine law to share certain personal data with regulatory and law enforcement authorities, including:
Important: jll5 will never sell your personal data to third parties for their own marketing purposes. Any data sharing is strictly limited to what is necessary for the purposes described in this Policy.
In the event of a merger, acquisition, or sale of all or substantially all of jll5's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email and/or a prominent Platform notice before your data is transferred and becomes subject to a different privacy policy.
Cookies are small text files placed on your device when you visit the jll5 Platform. They help us recognize your device, remember your preferences, keep your session active, and analyze how the Platform is used. jll5 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, login authentication, security tokens. | No — essential for Platform operation |
| Functional | Remember your language preferences, game settings, and display preferences. | Yes — via cookie settings |
| Analytics | Collect anonymized data about how players use the Platform to help us improve performance and user experience. | Yes — via cookie settings |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of our campaigns. | Yes — requires your consent |
You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from logging in or accessing certain features. For all other cookie categories, you may opt out without affecting core Platform functionality.
jll5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | 5 years after account closure | AML compliance, regulatory audit requirements |
| KYC / identity documents | 5 years after account closure | AMLA and PAGCOR regulatory requirements |
| Financial transaction records | 5 years after transaction date | Tax and AML reporting obligations |
| Gaming activity logs | 3 years after account closure | Dispute resolution, responsible gaming monitoring |
| Customer support records | 3 years after last interaction | Quality assurance, dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent for regulatory purposes |
| Technical / device logs | 12 months | Security monitoring, fraud detection |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
jll5 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Your role in security: While jll5 takes all reasonable steps to protect your data, you also play an important role. Use a strong, unique password for your jll5 account, enable two-factor authentication, and never share your login credentials with anyone. Contact [email protected] immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jll5. To exercise any of these rights, contact our DPO at [email protected] with the subject line "Data Privacy Request."
Please note that some rights are subject to limitations under Philippine law. For example, we cannot delete data that we are legally required to retain for AML or regulatory compliance purposes. We will always explain any limitations when responding to your request.
The jll5 Platform is strictly intended for adults aged 21 years and above. jll5 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at registration and during the KYC process to enforce this restriction.
If you are under 21: You are not permitted to register or use the jll5 Platform. If jll5 discovers that an account has been registered by a person under 21, the account will be immediately closed, all funds will be returned to the source payment method, and the personal data collected will be deleted as soon as legally permissible.
If you are a parent or guardian and believe that a minor has registered a jll5 account, please contact us immediately at [email protected] so we can take prompt action.
Some of jll5's service providers — including cloud infrastructure providers, game software suppliers, and KYC verification platforms — may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, jll5 ensures that appropriate safeguards are in place, including:
By using the jll5 Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
jll5 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify you by email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how jll5 protects your personal data. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
The current version of this Privacy Policy is always available at jll5.app/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jll5, please contact our Data Protection Officer:
If you are not satisfied with jll5's response to your privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines:
jll5 is committed to resolving all data privacy concerns promptly and fairly. We take every privacy request seriously and aim to provide a full written response within the statutory timeframe.
A quick summary of the key privacy protections every jll5 player in the Philippines is entitled to under the Data Privacy Act of 2012.
jll5 does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account and comply with Philippine law — nothing else.
All sensitive data stored by jll5 is protected with AES-256 encryption at rest, and all data in transit is secured with TLS 1.2+ (HTTPS). Your financial and identity data is always encrypted.
Under the Data Privacy Act of 2012, you can request a full copy of your jll5 data or ask us to correct any inaccuracies — anytime, at no charge. Just email [email protected].
When your data is no longer needed and no legal retention obligation applies, you can request deletion. jll5 will confirm erasure in writing within 15 business days of your verified request.
Don't want promotional emails or SMS? You can withdraw your marketing consent at any time via your account settings or by emailing [email protected] — no questions asked.
jll5 is registered with the National Privacy Commission of the Philippines and fully compliant with RA 10173. If you're ever unsatisfied, you have the right to escalate directly to the NPC.
Now that you know exactly how jll5 handles your personal data, you can play with confidence. Secure deposits via GCash and PayMaya, certified fair games, and 24/7 Filipino-speaking support. Must be 21 or older.
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